Painless Waxing Boutique’s Salon Policies
Booking
For your convenience we recommend that you book your services online using this link:
You could also call or text us at 773.472.6101. Please note, we do not have a receptionist on duty at the moment, so your messages might take up to 24 hours to be responded to. To contact your esthetician directly, please use our Staff tab in our online system Vagaro, to call or sent a message.
Late Policy
We do reserve the right to reschedule your appointment if you are late and charge you up to 50% of the scheduled value.
Cancellation Policy
We hold your appointments just for you and ask that if you cancel or reschedule an appointment, please provide us with 24-hour notice. This way, we will be able to adjust the schedule accordingly and we may be able to accommodate clients on our waiting list. Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s).
Deposit and Invoice Policy
For appointments over an hour in duration, we reserve the right to charge a 50% deposit upon booking to validate the credit card on file. Also, due to the demand for appointments that we have been receiving, we might require 50% deposits from clients new to Painless Waxing. We reserve the right to also require full deposits from clients who no show or frequently late cancel. In the event that you cancel or reschedule and provide us with at least 24-hour notice, your deposit will be returned. Less than 24-hour notice will result in the deposit being forfeited. If you no show, and the card on file is not valid, we will sent you an invoice via email on file that needs to be paid before your next scheduled service.
Responsibility for services booked
You are responsible for the services you book. If you come in for your appointment and aren’t ready for it (because you recently shaved or your hair isn’t long enough), you will still get charged for the service you booked and the time slot you filled that is 50% of the value of the service(s). It also applies to double bookings or duplicate bookings, even if you show up to some of them. We never like to charge our clients for services not received but please know we also have to protect our estheticians, who make a living off of the clients they see and the services they perform.
Appointment Confirmation
As a courtesy, our system sends a few reminders days before your appointment via text or email. Please make sure you are signed up for those.
If you do not receive a confirmation email or text after booking your appointment, please call or text our salon to make sure it has gone through.
Minors Policy
If you are a minor (under 18 years of age), you must be accompanied by a parent/guardian or your parent/guardian must sign our consent waiver in order to receive any services. Minimum age for a brazilian wax is 16 with parent/guardian consent.
Others in Room for Intimate Waxing
We are always striving for ways to make a client’s experience a relaxing and professional one, accommodating as much as possible. In the best interests of the estheticians and the clients, we hold the right to refuse any 3rd parties into the room unless specified otherwise at the time of booking. This is including but not limited to friends, family, and spouses. If you have any questions in regards to this policy, please give us a call or email us and we will be more than happy to answer any questions!
Refund Policy
Full refund: In order to receive a full refund, the item must be unused, or unopened, and with its tag still attached. This can only be accepted if the item is brought back within 2 weeks from its purchase date.
Skin care products: The product must be brought in within 30 days of the purchase date to exchange for a product or item that you will love!
Accessories (purses, jewelry, hats, etc.): If part of the item has broken, we can work on providing you with a new part to replace it with. Broken items can only be accepted within 90 days after its purchase date.
Parking
Street parking is easily available on Lincoln Ave and additional parking can be found on Barry Ave, just South of the salon.
Aggressive behavior policy
Our salon is a safe and peaceful environment. Aggressive behavior will not be tolerated.
At Painless Waxing Boutique there is zero tolerance for aggressive behavior of any sort. This includes but is not limited to: verbal harassment, abusive language and threats. Any clients displaying any behavior of this nature will no longer be on our client list and will not be allowed to make any future appointments with us.
